BARNSLEY FEDERATION OF TENANTS AND RESIDENTS ASSOCIATIONS
“Working together
to promote shared
values
in the
interest of all Barnsley Tenants and Residents”
Berneslai Challenge
What our Tenant involvement and Empowerment Panel found from their mock scrutiny
Looks at customer service, choice and complaints. This is all about providing choice and information that is suitable for all customers and that Berneslai Homes has a clear and simple complaints procedure. The panel also looks at the range of opportunities for involvement and the ability to influence priorities and housing related services. It looks at things like the Customer Panel, Mystery shopping and the Local Steering Groups. It addresses diversity and building the capacity of the local community.
Berneslai Homes said:
- We met all the National Standards and 19 out of 20 of the Local Offers.
- We still need to publish the Resident Involvement Impact Assessment.
The Panel said:
- Were impressed with the different methods of involvement.
- Looked at how effective the Steering Groups are.
- Found a lack of liaison between departments.
- Were concerned that only a few members of the public attended Steering Groups.
- Liked the Steering Group review process and will be monitoring this.
- Are designing a template for all Steering Groups to use for their minutes.
To find out what our other panels found go to:-